Terms of service.

1. Who these terms apply to

These terms govern the relationship between CleanDesignGroup AB ("the studio", "we", "us") and the individual or entity commissioning design work ("the client", "you"). They apply automatically when you commission an engagement through this website, by email, or by signing an engagement letter. They are written in English. The Swedish translation is available on request and the English version controls in case of conflict.

2. Engagements

The published engagements on our services page are the standard scope of work we offer at a fixed price. The detailed scope, deliverables, schedule, and final price of each engagement are set out in writing in an engagement letter that is countersigned by both parties before work begins. Engagement letters take precedence over the website copy and these terms in case of conflict, but only with respect to the specific engagement they govern.

3. Pricing, VAT, and currency

All prices on this website are in euros (EUR), excluding VAT. For clients invoicing inside Sweden, Swedish VAT (moms) of 25% is added to invoiced amounts. For EU clients outside Sweden with a valid VAT registration number, invoicing is subject to the EU reverse-charge mechanism (omvänd skattskyldighet); clients are responsible for declaring VAT in their own jurisdiction. For clients outside the European Union, no Swedish VAT is charged; clients are responsible for any import-, sales-, or services-tax applicable in their own jurisdiction. Prices include all the deliverables specified in the engagement letter and exclude third-party costs (software licences, stock imagery, printing) which, where required, are quoted separately or passed through at cost with the studio’s authorisation.

4. Payment terms

Fixed-price engagements are invoiced in full at the start of the engagement unless otherwise agreed in the engagement letter; larger engagements may be invoiced in two or three instalments tied to milestones. Monthly retainers are invoiced monthly in advance. Payment is by Stripe checkout (card, SEPA direct debit, or Klarna where available), or by bank transfer for clients who prefer it. Payment is due within fourteen days of invoice date. Late payment accrues statutory interest under the Swedish Räntelag (1975:635) and we reserve the right to suspend ongoing work until any outstanding balance is settled.

5. Scope, revisions, and change requests

Each engagement letter specifies the included scope and the number of revision rounds covered. Additional revisions, scope changes, and new requests outside the engagement scope are quoted as written change requests and may extend the schedule. We will not begin work on out-of-scope requests without your written agreement on price and timeline. We reserve the right to refuse change requests we consider out of scope, unreasonable, or harmful to the work, with a written explanation.

6. Schedule, delivery, and cooperation

Schedules in engagement letters are the studio’s best estimate under conditions of normal cooperation. Delays caused by the client (slow feedback, late content delivery, mid-project scope changes, prolonged stakeholder absence) extend the schedule by an equivalent or greater amount. We will communicate any schedule risk as soon as we become aware of it. You agree to provide timely feedback (typically within five working days of each delivery), accurate brand and content material, and a single decision-maker authorised to sign off on the engagement on your side.

7. Intellectual property

On full payment, you receive a perpetual, worldwide, irrevocable, transferable, royalty-free licence to use, modify, and distribute all final deliverables of the engagement for your own commercial purposes. We retain the right to display work for the studio’s own promotional purposes (case studies, portfolio, journal posts) unless an NDA is in effect. Background tools, methodologies, project templates, internal documentation, and any non-final draft material remain the property of the studio. Third-party assets used inside deliverables (fonts, stock imagery, icon libraries) are licensed to you under their respective vendor terms, and you are responsible for ongoing compliance with those licences.

8. Confidentiality

We treat all non-public information disclosed by the client during an engagement as confidential, and we will not disclose it to any third party without written consent. This obligation survives the end of the engagement indefinitely. The studio operates a confidentiality policy across all four team members, and we are willing to sign your standard non-disclosure agreement if required; for most engagements our default confidentiality clause is sufficient.

9. Cancellation and refund

You may cancel an engagement at any time by written notice. If you cancel before any work has begun, we will refund all amounts paid except a non-refundable booking fee of ten percent of the engagement price. If you cancel after work has begun, we will refund all unspent amounts pro rata, retaining a fair portion for the work completed up to the point of cancellation. We may cancel an engagement at any time by written notice if continued cooperation becomes impractical, in which case we refund all unspent amounts pro rata. Monthly retainers may be cancelled by either party with thirty days’ written notice.

10. Warranties and limitations

We deliver each engagement with reasonable care, skill, and senior-level attention. We do not warrant that deliverables will achieve any specific commercial outcome (conversion rate, sign-up volume, revenue, brand recognition). Our total liability under any engagement is limited to the amounts actually paid for that engagement, except in cases of gross negligence, wilful misconduct, or matters that cannot be limited under Swedish law. We are not liable for indirect, incidental, special, or consequential damages including loss of profit, loss of business opportunity, or loss of data.

11. Force majeure

Neither party is liable for delay or failure to perform caused by events outside reasonable control: natural disaster, war, civil unrest, major infrastructure failure, pandemic-related restrictions, or other comparable events. The affected party will notify the other promptly and the parties will agree a reasonable adjustment to schedule and scope.

12. Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Sweden, without regard to conflict-of-law principles. Any dispute that cannot be resolved by good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the District Court of Stockholm (Stockholms tingsrätt). For consumers in the European Union, this clause does not deprive you of the protection of the mandatory consumer law of your country of residence.

13. Contact

For any question about these terms, write to help@cleandesigngroup.com or by post to CleanDesignGroup AB, Oslogatan 15, 164 31 Kista, Sweden.